RETURN POLICY

RETURNS AND EXCHANGE POLICY

We will not provide a refund for a product that a customer ordered only because of a change of mind.

Is your product eligible for exchange or store credit?

Ready-to-wear products (excluding all gowns, customised products and exclusions below) that are in perfect, resellable condition are eligible for a store credit or exchange (unless faulty in which case the Australian Consumer Law applies, see below). Customers must (at their cost) post their product back to KYHA Studios within 14 days of receiving the product. We recommend using tracked postage, as KYHA Studios does not assume responsibility for any lost or stolen returns. Within a reasonable time, we will confirm whether the product is in perfect resellable condition and if it is, we will provide the customer with a store credit or exchange. The customer must use the store credit within 2 years.

How to return your item?

Carefully fill out the return slip included in your initial parcel with your personal details, reason for returning the product and preference of a refund or exchange. Ensure this slip is included in your return parcel with your product.

Where to return your item?

The return address is as follows;

KYHA Studios
ATT: Returns
333 Police Road,
Mulgrave, VIC 3170 AUSTRALIA

Exceptional Products

Sale items
All sale items are final sale and ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).

Outlet products
All Outlet products are final sale and ineligible for return or exchange. Please carefully read condition reports for the item you are purchasing as these garments are not in perfect condition.

Hygiene regulations
For hygienic purposes all undergarments (ie. shapewear and underwear) and earrings are ineligible for return or exchange (unless faulty in which case the Australian Consumer Law applies, see below).

Customised product
As our customised products are lovingly created for our customers, all customised products are ineligible for exchange or return (unless faulty in which case the Australian Consumer Law applies, see below).

Is your gown eligible for exchange or store credit?

Standard Size Gowns

All gowns purchased in a standard KYHA size that are in stock or ready to ship (excluding all gowns produced with a customisation, are made -to-order or part of our Outlet or sale section) are eligible for exchange or store credit (unless faulty in which case the Australian Consumer Law applies, see below). The customers gown must be posted back to KYHA Studios within 14 days (at your cost) from when it was received, at which time it will be quality assessed. We recommend tracked postage, as KYHA Studios does not assume responsibility for any lost or stolen returns.

Within a reasonable time, we will confirm whether the gown is in perfect resellable condition and if it is, we will provide the customer with a website link or list of gowns that are available for exchange within the customers timeframe, size and budget. Should none of the available options be suitable for the customers needs, a store credit for the price of the gown will be issued to the customer. The customer must use the store credit within 2 years.

Australian Consumer Law

If there is a minor defect with the product that is capable of remedy, we will remedy that defect within a reasonable time and cover the cost of shipping of the product in order to do so. We may remedy the defect (at our option) by:

  • Fixing or repairing the product
  • Replacing the product with an identical product; or
  • Refunding the order price.

If there is a major defect with the product, we will deal with it in accordance with the Australian Consumer Law contained in Schedule 2 of the Competition and Consumer Act 2010 (Cth) including by providing the customer with a refund or replacing the product, at the customers election, provided the customer returns the product to us, at our cost.