RETURN POLICY

Returns & Exchanges (AU + Rest Of World Customers)

Thank you for shopping with KYHA Studios. Because our products span multiple categories, return eligibility varies by product type. Please review the relevant section below before submitting your return request.

KYHA WOMENSWEAR RETURNS (Non-bridal products)

If your Womenswear item isn’t quite right, you may return it for a refund.

Eligibility

  • Notify us within 48 hours of receiving your order
  • Return item(s) within 14 days of delivery
  • Item must be unworn, unwashed, undamaged, and in original packaging with tags attached

Return Shipping

Customers are responsible for the cost of returning items. All returns must be sent using a tracked shipping service, and customers must provide us with the tracking number once the return has been dispatched.

If an item is confirmed to be faulty, we will provide a prepaid return shipping label and cover the cost of the return.

How to Return

1. Contact enquiries@kyhastudios.com within 48 hours of receiving your order to notify us of the issue.

2. We will review your request and provide instructions for returning the item. If the item is confirmed to be faulty, we will arrange return shipping. If the item is not deemed faulty, you will be responsible for arranging and covering the cost of the return.

3. If you are arranging the return, the item must be sent using a tracked shipping service, and you may be asked to provide the tracking details.

4. Once the returned item has been received and passes our quality assessment, your refund will be processed to your original payment method within 7 business days

Please note: We do not offer exchanges for Womenswear.

 

KYHA BRIDE RETURNS (Bridal Gowns & Bridal Products)

KYHA Bride veils, accessories and party-wear are eligible for exchange or store credit only.

KYHA Bride gowns are not eligible for exchange or store credit unless the item is confirmed to be faulty. If an item is confirmed to be faulty, we will advise you of the available resolution options following our assessment.

If you are unsure whether your item is eligible, please contact enquiries@kyhastudios.com before initiating your return.

Eligibility

  • Notify us within 48 hours of receiving your gown
  • Return within 14 days of delivery
  • Gown must be in new, unworn and resellable condition
  • Made-to-order, split-size and customised gowns are final sale

Return Shipping
Customers are responsible for returning gowns at their own cost.
We recommend tracked and insured postage.

Exclusions (Hygiene)

  • Earrings
  • Underwear & shapewear
    These items are final sale unless defective.

 

OUTLET, ARCHIVE & SALE ITEMS

All discounted, Archive, or Outlet items are final sale and cannot be returned or exchanged.

 

FAULTY OR DEFECTIVE ITEMS

If your item arrives damaged or defective, contact us immediately at enquiries@kyhastudios.com with photos.
We will repair, replace or refund your item in line with AU Consumer Law.

 

RETURN ADDRESS (AU+ REST OF WORLD)

KYHA Studios
ATT: Returns
333 Police Road,
Mulgrave, VIC 3170 AUSTRALIA

EU RIGHT OF WITHDRAWAL

The following section applies only to consumers purchasing from countries within the European Union (EU).

Under applicable EU consumer protection laws, customers purchasing eligible products online may have a statutory Right of Withdrawal. This allows you to cancel your order before it has been fulfilled or return eligible products within 14 days of receiving the final item in your order without providing a reason.

Eligible Products

The statutory EU Right of Withdrawal applies to:

  • Outlet products
  • Womenswear
  • Partywear
  • Veils & Accessories

Made-to-Order bridal gowns and products manufactured to your specifications or clearly personalised are exempt from the statutory EU Right of Withdrawal.

How to Exercise Your Right of Withdrawal

If you wish to exercise your statutory Right of Withdrawal, you may:

  • submit a cancellation request through your account before your order has been fulfilled; or
  • contact enquiries@kyhastudios.com within 14 days of receiving the final item in your order to request a return of an eligible product.

Once your request has been received, our Customer Experience team will review and process it in accordance with applicable EU consumer protection laws.

Return Shipping

Customers exercising their statutory Right of Withdrawal are responsible for the direct cost of returning eligible products unless otherwise required by applicable law.

Returned products must be unworn, unused, in their original condition and returned with all original packaging and tags attached.

Refunds

Once your returned product has been received and inspected, any applicable refund will be processed to your original payment method in accordance with applicable EU consumer protection laws.